GENERAL TERMS AND CONDITIONS
These general terms and conditions regulate the online management of purchases and reservations on the website
http://www.hotelvillalba.com/.
Reservations and online purchases with the company are regulated by these conditions, so it is presumed that the client is aware of and accepts them, as well as our Cookies Policy, Legal Notice, and Privacy Policy.
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the data provided here correspond to the entity that owns this Website named Hoteles Reverón S.A., VAT number A38104022, located at Camino San Roque S/N, Vilaflor, 38613, Santa Cruz de Tenerife – Spain, and registered in the Mercantile Registry of Santa Cruz de Tenerife, volume 2983; folio 209; sheet TF-7749; entry n.º 17.
Purchase and Reservation Process
You can manage your online purchases and reservations through the form provided to fill in with your personal data, you must accept the privacy policy.
Once completed, select the payment method.
The data provided must be truthful, accurate, up-to-date, and specific to the user who wishes to make the purchase and reservation from our website.
Prices, Taxes, and Offers
The prices shown on this website include taxes. Our offers will be valid for the period indicated in our brochures, catalogs, website, and/or our booking engine.
Payment Methods
You can select one of the following payment methods:
- Credit or debit card
Purchase and Reservation Confirmation
To confirm the reservation, it is necessary to charge 100% of the total reserved stay in advance. You will receive a charge on your card for that amount. Only then will your confirmation be valid. Under no circumstances will the payment be refunded. Hotel for adults only (considered adults from 14 years old). Check-in time from 2 pm and Check Out until 12 pm.
After making the reservation, you will receive an email within a maximum of 24 hours to the email address provided in the form, confirming the reservation.
In the case of purchasing gift vouchers, once the order is placed, it must be confirmed by clicking the CONTINUE button.
Technical Means to Identify Errors
If at the time of making your reservation there is an error, you can contact our technical department by calling 922709930 or by sending an email to hotelvillalba@reveron.info
Cancellations
To proceed with the cancellation of the reservation, changes, or extensions, or to resolve any doubts regarding it, you can contact the reservations department through one of these means:
Email: hotelvillalba@reveron.info
Phone: 922709930
In the case of purchasing vouchers, by accepting these conditions, you confirm that you have read the detailed description in the selected voucher regarding its validity, periods, and availability.
Complaints
You can make any complaints you deem appropriate by calling 922709930 or sending an email to hotelvillalba@reveron.info.
Alternative Dispute Resolution for Consumer Disputes
In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU, we inform you that European Union merchants entering into online sales or service contracts through eCommerce or electronic commerce must provide information on the existence of the platform for online dispute resolution. This platform offers a single window that allows consumers and merchants of the European Union to resolve disputes in the case of national and cross-border purchases.
Therefore, we inform you that you can access the mentioned platform at the following link:
http://ec.europa.eu/consumers/odr/
Also, if the consumer wants to resolve a conflict without resorting to this alternative resolution, it can be done through our email address hotelvillalba@reveron.info
Exercise of Rights
If you have any issues regarding the processing of your personal data, you can exercise your rights of access, rectification, deletion, and portability of your data, as well as limitation or opposition to its processing, at any time by sending a written request accompanied by an official document identifying you, addressed to Hoteles Reverón, S.A., Camino San Roque S/N, 38613, Vilaflor, S/C de Tenerife, or by email to administracion@hotelesreveron.com. If you are not satisfied with the exercise of your rights, you can file a complaint with the Control Authority. You can contact the Spanish Data Protection Agency through the website www.agpd.es. More information on exercising rights and Data Protection on our Website:
http://www.hotelvillalba.com/es/
Modification of These Conditions and Duration
The owner of this website may modify the conditions specified here at any time, being duly published as they appear, based on their own criteria or motivated by changes in applicable legislation. The validity of these conditions will apply until they are modified by other duly published ones.
Legislation and Jurisdiction
The applicable legislation to the content of the website will be Spanish law and the jurisdiction will correspond to the competent Courts and Tribunals in Santa Cruz de Tenerife.
Last modification: November 20, 2025
